Privacy Policy


Last Updated: 15 January, 2019

This privacy policy (“Privacy Policy”) governs how we, eRated Inc. (together, “eRated”, “Silverback”, “we”, “our” or “us”) use, collect and store Personal Data we collect or receive from or about you (“User”, “you”) such as in the following use cases:

  • When you browse or visit our websites https://silverback.ai/ and any other of its subdomains (“Websites”);
  • When you make use of, or interact with, our Website
    1. When you request a demo
    2. When you create an account, purchase our services
    3. When you subscribe to the email list / newsletters / blog
    4. When we process your job application
    5. When you contact us (e.g. customer support and/or send us an email)
  • When you make the use of the API and/or the Silverback Dashboard
    1. When you log in and register more users
    2. When you upload information to the dashboard
    3. When you submit reviews
    4. When you contact us (e.g. customer support and/or send us an email)
  • When you attend a marketing event and provide Personal Data
  • When you exchange business cards with us
  • When we acquire your Personal Data from third-party sources (such as lead-generation companies)
  • When we use the Personal Data of our service providers
  • When we use the Personal Data of our customers
  • When you interact with us on our social media profiles (e.g., Facebook, LinkedIn, etc) and we use the publically available information

We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to Personal Data. “Personal Data” means any information that can be used, alone or together with other data, to uniquely identify any living human being. Please note that this is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions. For example, the legal basis in the table below is only relevant for GDPR-protected individuals.

Table of contents:

  1. What information we collect, why we collect it, and how it is used
  2. How we protect and store your Personal Data
  3. How we share your Personal Data
  4. Additional information regarding transfers of Personal Data
  5. Your rights
  6. Use by children
  7. Public information about your activity on the services
  8. How can I delete my account?
  9. Links to and interaction with third party product
  10. Log files
  11. Cookies and other tracking technologies
  12. Analytics Tools
  13. California privacy rights
  14. Our California do not track notice
  15. Deletion of content from California residents
  16. How to contact us

This Privacy Policy may be updated from time to time and therefore we ask you to check back periodically for the latest version of the Privacy Policy, as indicated below.  If there will be any significant changes made to the use of your Personal Data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.

WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

Data we collect

Why is the data collected and for what purposes? Legal basis Third parties with whom we share your data

Consequences of not providing the data

 

When you browse or visit our Websites
Cookies

Read more in our cookie policy www.silverback.ai/cookies

Marketing, analytics, analysis, market research, product enhancement Consent

Legitimate interest (e.g. essential cookies)

 

3rd party platforms such as:

· Hubspot

· Mailchimp

· Amazon clouds

· Mailchimp

· Mandrill

· Google clouds

· Microsoft clouds

· Mixpanel

· Google Apps

· Google Analytics

· Facebook

· Linkedin

· Typeform

· Hubspot

· Docker

· Rollbar

· Kubernetes

· Slack

· Intercom

Cannot collect and store the information

Cannot use or access some parts of the website

When you make use of, or interact with our Website
When you request a demo
·        Email Address

·        Phone number

·        Full name

·        Company name

·        Role in company

·        Provide a demo Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Legitimate interest (e.g. to provide a demo)

3rd party platforms such as:

· Hubspot

· Mailchimp

· Amazon clouds

· Mailchimp

· Mandrill

· Google clouds

· Microsoft clouds

· Mixpanel

· Google Apps

· Google Analytics

· Facebook

· Linkedin

· Typeform

· Hubspot

· Docker

· Rollbar

· Kubernetes

· Slack

· Intercom

Cannot provide a demo
Sending marketing communications

Establishing a business connection

Consent Cannot send you marketing communications

Cannot establish a business connection

When you create an account, purchase our services
·        Full name

·        Email address

·        Company address

·        Company name

·        Job position

·        Phone number

·        Payment methods

·        Any other data you decide to provide/supply

·        Creating an account

·        Processing the order of the service

·        Performing the agreement

·        To grant you access to the services (API and/or Dashboard)

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

Legitimate interest (e.g. sign up to the service).

3rd party platforms such as:

· Hubspot

· Mailchimp

· Amazon clouds

· Mailchimp

· Mandrill

· Google clouds

· Microsoft clouds

· Mixpanel

· Google Apps

· Google Analytics

· Facebook

· Linkedin

· Typeform

· Hubspot

· Docker

· Rollbar

· Kubernetes

· Slack

· Intercom

 

 

Cannot create an account

Cannot process the order of the service

Cannot perform the agreement

Cannot grant you access to the services (API and/or Dashboard)

Sending marketing communications Consent Cannot send you marketing communications
When you subscribe to our newsletters / email list / blog
·        Full name

·        Email address

·        Company name

·        Job position

·        Phone number

·        Any other data you decide to provide/supply

 

·        Adding you to our mailing list

·        Sending marketing communications

The data subject has given consent to the processing of his or her personal data for one or more specific purposes.

Legitimate interest (e.g. send you more information about SilverBack)

3rd party platforms such as:

· Hubspot

· Mailchimp

· Amazon clouds

· Mailchimp

· Mandrill

· Google clouds

· Microsoft clouds

· Mixpanel

· Google Apps

· Google Analytics

· Facebook

· Linkedin

· Typeform

· Hubspot

· Docker

· Rollbar

· Kubernetes

· Slack

· Intercom

 

Cannot add you to our mailing list

Cannot send you marketing communications

When we process your job application
·        Name

·        E-mail address

·        Phone number

·        CV

·        Any other data you decide to provide/supply

·        Process your job application

·        To assess the candidate

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

Legitimate interest (e.g. to assess a candidate)

3rd party platforms such as:

· Hubspot

· Mailchimp

· Amazon clouds

· Mailchimp

· Mandrill

· Google clouds

· Microsoft clouds

· Mixpanel

· Google Apps

· Google Analytics

· Facebook

· Linkedin

· Typeform

· Hubspot

· Docker

· Rollbar

· Kubernetes

· Slack

· Intercom

Cannot process your job application

Cannot assess your suitability as a candidate

When you contact us (e.g. customer support or send us an email)
·        Full name

·        Email address

·        Company name

·        Job position

·        Any other data you decide to provide/supply

·        To assist you with your query Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

Legitimate interest (e.g. respond to a query sent by you)

3rd party platforms such as:

· Hubspot

· Mailchimp

· Amazon clouds

· Mailchimp

· Mandrill

· Google clouds

· Microsoft clouds

· Mixpanel

· Google Apps

· Google Analytics

· Facebook

· Linkedin

· Typeform

· Hubspot

· Docker

· Rollbar

· Kubernetes

· Slack

· Intercom

 

Cannot assist you and respond your query
When you make the use of the API and/or the eRated Dashboard
When you log in and register more users
·        Full name

·        Email address

·        Company address

·        Company name

·        Job position

·        Phone number

·        User

·        Password

·        Any other data you decide to provide/supply

·        To log in

·        To register and grant access to the services (API and/or Dashboard) to more users

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

Legitimate interest (e.g. log-in to the service).

3rd party platforms such as:

· Hubspot

· Mailchimp

· Amazon clouds

· Mailchimp

· Mandrill

· Google clouds

· Microsoft clouds

· Mixpanel

· Google Apps

· Google Analytics

· Facebook

· Linkedin

· Typeform

· Hubspot

· Docker

· Rollbar

· Kubernetes

· Slack

· Intercom

 

 

Cannot log-in

Cannot register and  cannot grant access to the services (API and/or Dashboard) to more users

Sending marketing communications

 

Consent Cannot send you marketing communications
When you upload information to the dashboard
·        Full name

·        Email address

·        Company address

●        Company nam Job position

·        Job poisition

·        Phone number

·        Payment methods Any other data you decide to provide/supply

 

·        To add information to the dashboard Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Legitimate interest (e.g. TBD)

3rd party platforms such as:

· Hubspot

· Mailchimp

· Amazon clouds

· Mailchimp

· Mandrill

· Google clouds

· Microsoft clouds

· Mixpanel

· Google Apps

· Google Analytics

· Facebook

· Linkedin

· Typeform

· Hubspot

· Docker

· Rollbar

· Kubernetes

· Slack

· Intercom

Cannot add information to the dashboard
Sending marketing communications

 

Consent Cannot send you marketing communications
When you submit reviews
·        Full name

·        Company name

·        Job position

·        Email address

·        Any other data you decide to provide/supply

·        Processing and sharing your review

·        Publishing it on our website or SilverBack’s channels (e.g. social networks (consistent with your consent))

Consent

Legitimate interest (e.g. publish your reviews of SilverBack)

3rd party platforms such as:

· Hubspot

· Mailchimp

· Amazon clouds

· Mailchimp

· Mandrill

· Google clouds

· Microsoft clouds

· Mixpanel

· Google Apps

· Google Analytics

· Facebook

· Linkedin

· Typeform

· Hubspot

· Docker

· Rollbar

· Kubernetes

· Slack

· Intercom

 

Cannot process and share your review

Cannot publish it on our website or SilverBack’s channels (e.g. social networks

Sending marketing communications Consent Cannot send you marketing communications
When you contact us (e.g. customer support or send us an email)
·        Full name

·        Email address

·        Company name

·        Job position

·        Any other data you decide to provide/supply

·        To assist you with your query Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

Legitimate interest (e.g. respond to a query sent by you)

3rd party platforms such as:

· Hubspot

· Mailchimp

· Amazon clouds

· Mailchimp

· Mandrill

· Google clouds

· Microsoft clouds

· Mixpanel

· Google Apps

· Google Analytics

· Facebook

· Linkedin

· Typeform

· Hubspot

· Docker

· Rollbar

· Kubernetes

· Slack

· Intercom

 

Cannot assist you and respond your query
Sending marketing communications Consent Cannot send you marketing communications
When you attend a marketing event and provide Personal Data
●        Full name

●        Email address

●        Company name

●        Job position

●        Any other data you decide to provide/supply

 

·        Establishing a business connection

·        Sending marketing communications

Consent

Legitimate interest (e.g. send you more information about SilverBack)

3rd party platforms such as:

· Hubspot

· Mailchimp

· Amazon clouds

· Mailchimp

· Mandrill

· Google clouds

· Microsoft clouds

· Mixpanel

· Google Apps

· Google Analytics

· Facebook

· Linkedin

· Typeform

· Hubspot

· Docker

· Rollbar

· Kubernetes

· Slack

· Intercom

 

Cannot establish a business connection

Cannot send you marketing communications

When you exchange business cards with us
●        Full name

●        Email address

●        Company name

●        Job position

●        Any other data you decide to provide/supply

 

·        Establishing a business connection

·        Sending marketing communications

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (e.g. showing you certain products and features that you have shown an interest in).

 

Legitimate interest (certain B2B marketing communications)

 

Consent

3rd party platforms such as:

· Hubspot

· Mailchimp

· Amazon clouds

· Mailchimp

· Mandrill

· Google clouds

· Microsoft clouds

· Mixpanel

· Google Apps

· Google Analytics

Facebook

· Linkedin

· Typeform

· Hubspot

· Docker

· Rollbar

· Kubernetes

· Slack

· Intercom

 

Cannot establish a business connection

Cannot send you marketing communications

When we acquire your Personal Data from third-party sources
 

Contact details

·        Establishing a business connection

·        Sending marketing communications

Depending on the context, legitimate interest (B2B Marketing), pre-contractual discussions or consent 3rd party platforms such as:

· Hubspot

· Mailchimp

· Amazon clouds

· Mailchimp

· Mandrill

· Google clouds

· Microsoft clouds

· Mixpanel

· Google Apps

· Google Analytics

· Facebook

· Linkedin

· Typeform

· Hubspot

· Docker

· Rollbar

· Kubernetes

· Slack

· Intercom

 

Cannot establish a business connection

Cannot send you marketing communications

When we use the Personal Data of our service providers and suppliers
●        Full name

●        Email address

●        Company name

●        Job position

●        Phone number

●        Any other data you decide to provide/supply

 

●        To contact our service providers

 

●        Processing the order of the service

 

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

Legitimate interest (e.g. perform the contract, send contract-related communications)

3rd party platforms such as:

· Hubspot

· Mailchimp

· Amazon clouds

· Mailchimp

· Mandrill

· Google clouds

· Microsoft clouds

· Mixpanel

· Google Apps

· Google Analytics

· Facebook

· Linkedin

· Typeform

· Hubspot

· Docker

· Rollbar

· Kubernetes

· Slack

· Intercom

 

Cannot communicate with you

 

Cannot process the order of the service

When we use the Personal Data of our customers
●        Full name

●        Email address

●        Company name

●        Job position

●        Phone number

●        Any other data you decide to provide/supply

 

·        Providing our products and services

·        Performing the agreement

Processing is necessary for the performance of a contract to which our customer is a party.

Compliance with a legal obligation (e.g. tax laws, bookkeeping laws, etc.).

Legitimate interest (e.g. send you contract-related communications)

3rd party platforms such as:

· Hubspot

· Mailchimp

· Amazon clouds

· Mailchimp

· Mandrill

· Google clouds

· Microsoft clouds

· Mixpanel

· Google Apps

· Google Analytics

· Facebook

· Linkedin

· Typeform

· Hubspot

· Docker

· Rollbar

· Kubernetes

· Slack

· Intercom

 

Cannot provide the services

 

Cannot communicate with you

 

Cannot perform the agreement

 

When you interact with us on our social media profiles (e.g., Facebook, Twitter, LinkedIn, etc) and we use the publically available information
●        Full name

●        Email address

●        Company name

●        Job position

●        Address

●        Birth Date

●        Gender

●        Any other data you decide to provide/supply

 

● Establishing a business connection

 

● Sending our marketing communications

Consent

 

Legitimate interest (e.g. send you more information about SilverBack)

3rd party platforms such as:

· Hubspot

· Mailchimp

· Amazon clouds

· Mailchimp

· Mandrill

· Google clouds

· Microsoft clouds

· Mixpanel

· Google Apps

· Google Analytics

· Facebook

· Linkedin

· Typeform

· Hubspot

· Docker

· Rollbar

· Kubernetes

· Slack

· Intercom

 

Cannot establish a business connection

 

Cannot send you marketing communications

 


PERIOD OF STORAGE OF COLLECTED INFORMATION
 

The information we collect will be stored until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws.

This depends on the cookie in question. Some cookies (e.g. essential cookies) cannot be disabled. You may also control and delete these cookies through your browser settings. Read more in our cookie policy www.silverback.ai/cookies

HOW WE PROTECT AND STORE YOUR INFORMATION

  • Security. We have implemented appropriate technical, organizational and security measures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to such information appropriate to the nature of the information concerned. However, please note that we cannot guarantee that the information will not be exposed as a result of unauthorized penetration to our servers. Nevertheless, we make commercially reasonable efforts to make the collection and security of such information consistent with this Privacy Policy and all applicable laws and regulations. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
  • Retention of your Personal Data. In addition to the retention periods mentioned in Section 1 above, in some circumstances we may store your Personal Data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings.

    HOW WE SHARE YOUR PERSONAL INFORMATION

In addition to the recipients described in Section 1, we may share your information as follows:

  • To the extent necessary, with regulators, to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;
  • If, in the future, we sell or transfer some or all of our business or assets to a third party, we will (to the minimum extent required) disclose information to a potential or actual third party purchaser of our business or assets. In the event that we are acquired by or merged with a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer or assign Personal Data in connection with the foregoing events.
  • Where you have provided your consent to us sharing the Personal Data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality); and
  • Where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any Personal Data is disclosed.

    ADDITIONAL INFORMATION REGARDING TRANSFERS OF PERSONAL INFORMATION

 

Access from Israel is covered by Israel’s Adequacy Decision and involves no data transfer issue. You can read more about this here: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en

Internal Transfers:

We ensure transfers within the eRated group will be covered by an agreement entered into by members of the eRated group (an intra-group agreement) which contractually obliges each member to ensure that Personal Data receives an adequate and consistent level of protection wherever it is transferred to;

External Transfers:

Where we transfer your Personal Data outside of EU/EEA, for example to third parties who help provide our products and services, we will obtain contractual commitments from them to protect your Personal Data.

Some of these assurances are well recognized certification schemes like the EU – US Privacy Shield for the protection of Personal Data transferred from within the EU to the United States; or

Where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any Personal Data is disclosed.

YOUR RIGHTS

The following rights (which may be subject to certain exemptions or derogations), shall apply to certain individuals (some of which only apply to individuals protected by the GDPR):

  • You have a right to access information held about you. Your right of access is normally be exercised free of charge, however we reserve the right to charge an appropriate administrative fee where permitted by applicable law;
  • You have the right to request that we amend any Personal Data we hold that it is inaccurate or misleading.
  • You have the right to request the erasure of the Personal Data that relates to you. Please note that there may be circumstances in which we are required to retain your data, for example for the establishment, exercise or defense of legal claims;
  • The right to object to or to request restriction of the processing. However, there may be circumstances in which we are legally entitled to refuse your request;
  • The right to data portability. This means that you may have the right to receive your Personal Data in a structured, commonly used and machine-readable format, and that you have the right to transmit that data to another controller;
  • You have the right to object to profiling;
  • You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of alleged infringement) at any time. We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority
  • The right to withdraw your consent. Please note that t there may be circumstances in which we are entitled to continue processing your data, in particular if the processing is required to meet our legal and regulatory obligations.
  • You also have a right to request details of the basis on which your Personal Data is transferred outside the European Economic Area, but you acknowledge that data transfer agreements may need to be partially redacted for reasons of commercial confidentiality.

You can exercise your rights by contacting us at privacy@silverback.ai. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm your identity and for security purposes, before disclosing the Personal Data requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

USE BY CHILDREN

We do not offer our products or services for use by children. If you are under 18, you may not use the Website, or provide any information to the Website without involvement of a parent or a guardian. We do not knowingly collect information from, and/or about children.

PUBLIC INFORMATION ABOUT YOUR ACTIVITY ON THE SERVICES

Some of your activity on and through the services is public by default. This includes, but is not limited to, content you have posted publicly on the Website or otherwise through the services. Registered users may have some of this information associated with their accounts. Unregistered users will not have this association, but information concerning their use of the services (such as what pages they have visited) may be tracked anonymously through the use of cookies and stored by us. Please also remember that if you choose to provide Personal Information using certain public features of the services, then that information is governed by the privacy settings of those particular features and may be publicly available. Individuals reading such information may use or disclose it to other individuals or entities without our control and without your knowledge, and search engines may index that information. We therefore urge you to think carefully about including any specific information you may deem private in content that you create or information that you submit through the services.

HOW CAN I DELETE MY ACCOUNT?  

Should you ever decide to delete your account, you may do so by emailing support@silverback.ai. If you terminate your account, any association between your account and information we store will no longer be accessible through your account. However, given the nature of sharing on the services, any public activity on your account prior to deletion will remain stored on our servers and will remain accessible to the public.

LINKS TO AND INTERACTION WITH THIRD PARTY PRODUCTS

The Website enables you to interact with or contain links to your Third Party Account and other third party websites, mobile software applications and services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services may collect Personal Information from you. Accordingly, we encourage you to read the terms and conditions and privacy policy of each Third Party Service that you choose to use or interact with.

LOG FILES

We uses of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us. We may use such information to analyze trends, administer the Website, track users’ movement around the Website, and gather demographic information.

COOKIES AND OTHER TRACKING TECHNOLOGIES

Our Website utilizes “cookies”, anonymous identifiers and other tracking technologies in order to for us to provide our Website and present you with information that is customized for you. A “cookie” is a small text file that may be used, for example, to collect information about activity on the Website. Certain cookies and other technologies may serve to recall Personal Information, such as an IP address, previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

ANALYTIC TOOLS

  • Google Analytics. The Website may use a tool called “Google Analytics” to collect information about use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other sites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at http://www.google.com/analytics/terms/us.html/, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.
  • Mixpanel. We collect personally identifiable information such as your email address and your user activity through the use of Mixpanel. Mixpanel’s ability to use and share information is governed by the Mixpanel Terms of Use, available at https://mixpanel.com/terms/, and the Mixpanel Privacy Policy, available at https://mixpanel.com/privacy/. You can opt-out of Mixpanel’s services by clicking on the following link: https://mixpanel.com/optout/. If you get a new computer, install a new browser, erase or otherwise alter your browser’s cookie file (including upgrading certain browsers) You may also clear the Mixpanel opt-out cookie.
  • Facebook Pixels and SDKs. We may use Facebook pixels or SDKs, which are tools that provide help to website owners and publishers, developers, advertisers, business partners (and their customers) and others integrate, use and exchange information with Facebook, as such the collection and use of information for ad targeting. Please note that third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from your websites and elsewhere on the internet and use that information to provide measurement services and target ads. Facebook’s ability to use and share information is governed by the Facebook Tools Terms, available at: https://www.facebook.com/legal/technology_terms/. You may prevent your data from being used by Facebook Pixels and SDKs by exercising your choice through these mechanisms: http://www.aboutads.info/ choices or http://www.youronlinechoices.eu/.
  • Hotjar. The Website uses Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our Website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy at https://www.hotjar.com/legal/policies/privacy. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our Website and Hotjar’s use of tracking cookies on other websites on this link https://www.hotjar.com/legal/compliance/opt-out.

    CALIFORNIA PRIVACY RIGHTS

We are currently assessing our privacy practices in light of the California Consumer Privacy Act of 2018.

CONTACT US

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at privacy@silverback.ai.